If you have tried all of these methods and you still cannot get a hold of AT&T customer service, there are still options that you can explore especially when something has gone wrong. If you want to send something or a dispute, you can send it to the official address below: You can use the different platforms below: They have active agents on their social media platforms who will respond during regular office hours to complaints and suggestions, and any other correspondence. There are ways that you can reach out to AT&T customer service through social media. (3) send an e-mail to Social media contact for AT&T: (1) call an AT&T customer service representative at 1-80 The terms of service have other information on reaching out: What do the AT&T terms of service say about contact? The general page with all of this information is:įor very specific customer service help from AT&T, you can find the contact page for things like wireless mobile phones, prepaid mobile phones, television service, internet service or packages, home phones like landlines, and Home Security. It comes down to what type of service you have with AT&T, and specifically what issues you have with your service. There are many ways to contact AT&T customer service online. If you don’t know where the nearest AT&T store is you can find it using this link: Contact AT&T customer service online If you want to look at products or you want to simply meet with someone in person you can visit a local AT&T store or make an appointment with a local AT&T store to try and review your account with someone in person or look over the details of different promotional packages, what have you. You can visit the forum at any time and ask questions: In Person Appointment Contact Customer Support in the AT&T ForumĪT&T has a very large forum which is where you can find answers to commonly asked questions and talk with other experts and customers who might have had some of the same issues you have. The executive contact form on the AT&T Investor Relations page. If you’re trying to reach someone higher up the chain, and hoping to get treated as a big shot, you might have luck using the Executive Customer Care Contact Form on the AT&T Investor Relations Page. If you are looking for customer service help with a new service, not something you already have you can dial the sales line at ( 833) 743-9269. If you are a current customer and you have questions whether it’s something to do with a new service, your account, or the status of an order, the number to call is ( 800) 288-2020. There are several phone numbers for AT&T customer service. This number is for customer service if you are having an issue with your AT&T phone and are unable to call from the phone. If you are not using a cell phone that has AT&T service you can call the mobility support at: 800.331.0500. If, for example you are using an AT&T Wireless phone that has service through AT&T, you can simply dial 611 from your phone. There are multiple numbers you can use depending on how you are trying to reach out. There are lots of different ways that you can reach out and contact AT&T customer service. In his article we will explain how to call AT&T, email them, and use other forms of chat. No matter the reason you are trying to contact AT&T customer service, there are so many different numbers printed on your bill and showing up in your Wireless contact list that it can be hard to know the best ways to reach out. Maybe they overcharged you on your last AT&T bill or the service isn’t what you expected and now you want to cancel. Note: After obtaining the CSR from AT&T and the requested TN’s are identified as being provided under UNE-P, LSR requests should be sent to the Incumbent LEC.Do you have a complaint against AT&T? Maybe you are perfectly happy with your AT&T service but you lost your phone or something isn’t working properly with your AT&T internet package. (For a sample of the CSIR form, see section 8.0 of this handbook). AT&T CSRs will be returned to the originator with the Line, Features and Directory Listing Information. AT&T will provide the Customer Service Record via e-mail to the originator of the CSR request provided the mandatory fields on the CSIR form are complete. The LSP must have a Letter of Authorization (LOA) and retain it on file. AT&T will accept CSR requests from LSPs acting as an authorized agent for the customer. When an LSP requests a CSR for an AT&T local customer, the Requesting LSP must complete the Customer Service Information Request (CSIR) form. AT&T will provide a Local Customer Service Record (CSR) for TN’s associated to the following platform types, UNE-P, UNE-L, VoIP, T1 and Facility based.
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